Privacy Policy
Effective Date: May 2026
NOLENA FINANCE LTD ("the Company", "we", "us", "our") respects your privacy. This policy outlines our practices regarding the collection, use, and disclosure of personal data in compliance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia’s Personal Information Protection Act (PIPA), and the EU General Data Protection Regulation (GDPR).
1. Data Controller Information
| Entity Detail | Information |
|---|---|
| Legal Name | NOLENA FINANCE LTD |
| Registered Address | 44322 Yale Road, Chilliwack, BC, V2R 4H1, Canada |
| Regulatory Body | FINTRAC (MSB Registration #N300000161) |
| DPO Contact | support@nolena.finance |
2. Information We May Collect
2.1 For Natural Persons
| Category | Data Points Collected |
|---|---|
| Identity | Full name, date of birth, personal code, citizenship, and nationality. |
| Contact | Home address, mobile phone number, and email address. |
| KYC/Verification | Passport, driver’s license, utility bills, and photographic identification. |
| Financial/AML | Source of funds, employment details, bank statements, and trading history. |
| Technical Data | IP address, geolocation, browser type, and device identifiers. |
2.2 For Legal Persons (Businesses)
| Category | Data Points Collected |
|---|---|
| Corporate Data | Business name, registry code, registration number, and date of registration. |
| Leadership | Identity and authorization data for Directors, Board Members, and Beneficial Owners (UBOs). |
| Documentation | Legal organizational docs, corporate questionnaires, and telecommunications data. |
3. Legal Basis for Processing
We process your information based on the following legal grounds:
- Contractual Obligation: To provide services in accordance with our Terms and Conditions.
- Legal Compliance: To meet mandatory Anti-Money Laundering (AML) and Anti-Terrorist Financing (CTF) requirements.
- Legitimate Interests: For fraud detection, security monitoring, and assessing risk scores.
- Consent: For marketing activities where you have explicitly opted in.
4. Disclosure of Personal Information
| Recipient Type | Purpose |
|---|---|
| Payment Processors | To facilitate fiat or cryptocurrency transactions and settlements. |
| Verification Contractors | To perform identity, PEP, and sanctions screening. |
| Regulatory Agencies | To comply with FINTRAC or law enforcement requests as required by law. |
| IT & Hosting Services | To maintain secure data storage and infrastructure. |
5. Retention and Security
We store your data for as long as necessary to fulfill the purposes outlined above. As a regulated MSB/PSP, we are typically required to retain records for a minimum of five (5) to seven (7) years following the termination of a business relationship.
6. Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of the data we hold about you.
- Correction: Update inaccurate or incomplete information.
- Erasure: Request deletion of data (subject to legal retention requirements).
- Portability: Transfer your data to another service provider.
- Objection: Opt-out of marketing or automated decision-making.
7. Contact and Complaints
If you have any questions or wish to exercise your rights, please contact our support team at support@nolena.finance or by mail at:
NOLENA FINANCE LTD
44322 Yale Road, Chilliwack,
British Columbia, V2R 4H1, Canada